Getting started with Leovegas casino is straightforward once you know the steps — this guide walks you through each one.
Prerequisites
- Valid email address
- Stable internet connection
- Age over 18 or the legal gambling age in your jurisdiction
- Mobile phone for SMS verification
- Access to a supported payment method (credit/debit card, e-wallet, or prepaid voucher)
- Basic understanding of responsible gambling practices
Creating Your Account
- Navigate to the official website.
- Click the “Sign Up” or “Join Now” button.
- Fill in your personal details: name, date of birth, email, and address.
- Choose a username and a strong password (must combine letters, numbers, and symbols).
- Provide your mobile number and verify it via the one-time passcode sent to you.
- Set deposit limits and self-exclusion options if desired — these can be adjusted later.
- Agree to the terms and conditions and confirm you are of legal age.
- Complete registration and log in. You may be asked to upload ID documents for KYC later.
Wagering Calculation
Understanding wagering requirements helps you evaluate a bonus’s true value. Suppose you claim a 100% deposit bonus up to €200 with a 35x wagering requirement on the bonus amount. You deposit €200 and receive €200 in bonus funds. Your total wagering target is:
Wagering target = Bonus amount × Wagering multiplier = €200 × 35 = €7,000
You must place bets totaling €7,000 before any winnings from the bonus can be withdrawn. Different games contribute differently to this target:
- Slots — 100% contribution (each €1 wagered counts as €1)
- Table games (blackjack, roulette) — typically 10% contribution (€1 wagered counts as €0.10)
- Video poker — 20% contribution
If you only play slots, you need to wager exactly €7,000. If you mix in table games with 10% contribution, the effective wagering requirement increases. For example, if you wager €500 on slots (contributes €500) and €500 on blackjack (contributes €500 × 10% = €50), your total contribution is €550. To reach €7,000, you would need to play more: €7,000 / average contribution rate. This is why reading the bonus terms carefully is essential.
Payment Methods
| Method | Min Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 3–5 business days | None by casino |
| Skrill | €10 | Up to 24 hours | None |
| Neteller | €10 | Up to 24 hours | None |
| PayPal | €10 | Up to 24 hours | None |
| Paysafecard | €10 | Not available for withdrawals | N/A |
| Bank Transfer | €20 | 5–7 business days | May apply from your bank |
Is It Safe?
Leovegas operates under a license from the Malta Gaming Authority (MGA), one of the strictest regulators in the industry. The site uses 128-bit SSL encryption to protect personal and financial data. Additionally, responsible gambling tools such as deposit limits, time-outs, and self-exclusion are available from the account settings. For EU players, winnings from MGA-licensed casinos are typically tax-free, but you should verify your local tax laws.
Support Guide
The support team can assist with various issues. Here are common scenarios and the best way to get help:
- Account verification — Use the live chat for real-time assistance. You can also email the documents to the KYC team.
- Withdrawal delays — Check your pending period first (24–48 hours). If it exceeds 5 business days, contact live chat or email support@leovegas.com.
- Bonus questions — The FAQ covers most bonus terms. For specific queries, live chat is recommended.
- Technical errors — Try clearing your browser cache. If the problem persists, report it via email with screenshots.
- Responsible gambling — Contact the customer care team to set limits or activate self-exclusion. You can also reach the Safer Gambling team directly.
- For a video walkthrough of the deposit process, watch here:
Common Questions
How long do withdrawals take?
Withdrawal times depend on the method. E-wallets are typically processed within 24 hours, credit cards take 3–5 business days, and bank transfers may take up to 7 business days.
Is there a mobile app?
The platform offers a mobile-optimized website and a progressive web app, which you can launch directly from your phone’s browser. No download is required.
What is the minimum deposit?
The minimum deposit is usually €10 for most payment methods, except bank transfers which require €20.
Do I need a promo code?
Usually no promo code is required to claim the welcome bonus. The offer is automatically applied upon deposit. However, some specific promotions may require a code.
Can I cancel a withdrawal?
Yes, you can cancel a pending withdrawal from the cashier section as long as it has not been processed yet.
Are there limits on withdrawals?
Yes, there are monthly and weekly limits, which vary by player status. Standard limits are typically €10,000 per month, but high rollers can request higher limits after verification.
How do I verify my account?
You need to provide a copy of your ID, proof of address (utility bill or bank statement dated within 3 months), and sometimes a selfie holding your ID. The documents are uploaded through the secure portal.
Does the casino accept cryptocurrencies?
No, Leovegas does not accept Bitcoin or other cryptocurrencies. Only fiat currencies via the listed payment methods are supported.
Good to Know
If your withdrawal is delayed beyond the standard processing time, follow these steps:
- Check your account’s verification status. Complete any missing KYC documents promptly.
- Review the pending withdrawal in the cashier. Some delays are caused by weekends or public holidays.
- If 5 business days have passed, contact support via live chat or email. Provide your transaction ID and screenshot of the withdrawal status.
- Escalate the issue to the complaints department if support cannot resolve it within 48 hours.
Typical withdrawal times: e-wallets 1–3 days, credit/debit cards 3–5 days, bank transfers 5–7 days.
Now that you know the steps, start your journey responsibly. Set a budget, use the tools available, and enjoy the games. Good luck!