Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re a new player or just need a refresher, these steps will help you navigate the cashier smoothly and avoid common pitfalls.
What You Need First
- A fully verified account – complete the KYC process by uploading a valid ID, proof of address, and payment method confirmation.
- Sufficient funds – ensure your balance meets the minimum withdrawal threshold (typically €20).
- Bonus wagering cleared – any active bonus must be wagered fully before you can withdraw.
- A compatible payment method – same method used for deposit is often required for withdrawal.
- Patience – processing times vary from instant for e-wallets to 5-7 business days for bank transfers.
Step-by-Step Sign-Up
- Visit the official Casino Lucky Days website and click the green “Sign Up” button.
- Fill in your email, create a strong password, and select your preferred currency.
- Enter your personal details – full name, date of birth, and residential address exactly as on your ID.
- Accept the terms and conditions – read them carefully, especially the bonus policy.
- Confirm your email via the link sent to your inbox and log in to your new account.
- Proceed to the cashier to make your first deposit – remember to claim any welcome bonus if desired.
How Wagering Works
Bonuses at Casino Lucky Days usually come with a wagering requirement. For example, a 100% deposit bonus up to €100 with a 35x wagering requirement means you must bet a total of €3,500 (€100 × 35) before you can withdraw any winnings from that bonus. Not all games contribute equally: slots often count 100%, table games may count only 10%, and live dealer games might contribute 0%. To calculate your effective wagering:
Note: The calculation below assumes you play only slots (100% contribution).
Wagering requirement = (bonus amount) × (wagering multiplier) = €100 × 35 = €3,500.
If you play a game that contributes 20%, the effective wagering becomes €3,500 ÷ 0.20 = €17,500. Always check the terms for each game category.
Deposits & Withdrawals
Casino Lucky Days supports a variety of payment methods. For a full list of available options, visit Casino Lucky Days. Below is a summary of common methods:
| Method | Min Deposit/Withdrawal | Processing Time (Withdrawal) |
|---|---|---|
| Visa/Mastercard | €10 | 3–5 business days |
| Skrill | €10 | Instant to 24 hours |
| Neteller | €10 | Instant to 24 hours |
| Paysafecard | €10 (deposit only) | N/A |
| Bank Transfer | €20 | 5–7 business days |
Always use the same method for withdrawal that you used for deposit, if possible, to avoid delays.
Licence & Player Protection
Casino Lucky Days holds a gaming licence from the Government of Curacao. While this ensures fair play and secure transactions, remember that winnings from Curacao-licensed casinos may be subject to personal income tax depending on your country of residence. We recommend consulting a local tax advisor. The casino also employs SSL encryption to protect your financial data and offers responsible gambling tools like deposit limits and self-exclusion.
When Things Go Wrong
Here are five common issues and how to resolve them:
- Forgot password: Click “Forgot Password” on the login page and follow the email reset instructions.
- Deposit not credited: Check your bank statement – if the amount is deducted but not reflected, contact support with a transaction ID. Most issues resolve within 30 minutes.
- Withdrawal pending longer than stated: Verify your KYC status is complete. If approved, allow up to 48 hours for e-wallets and 7 days for bank transfers.
- Game not loading: Clear your browser cache or try a different browser. If the problem persists, check for server maintenance announcements.
- Account locked: This usually happens after multiple failed login attempts or suspected bonus abuse. Contact live chat immediately and provide identification to restore access.
Good to Know
If your withdrawal is delayed beyond the usual timeframe, follow these steps:
- Log in and check the “My Account” section for any pending verification requests – upload documents if needed.
- Contact customer support via live chat (available 24/7) and ask for a status update.
- Request an escalation to the finance team if the delay exceeds 48 hours for e-wallets or 10 business days for bank transfers.
- If unresolved, file a complaint through the Curacao eGaming licensing authority.
Typical withdrawal timeframes: e-wallets (up to 24 hours), credit/debit cards (3-5 days), bank transfers (5-7 days).
Common Questions
What is the minimum withdrawal amount at Casino Lucky Days?
The minimum withdrawal is usually €20, but some methods may have higher limits – check the cashier page for details.
How long does a withdrawal take to process?
Processing times depend on the method: e-wallets are often instant or within 24 hours, while bank transfers can take up to 7 business days.
Do I need to verify my identity before withdrawing?
Yes, all players must complete KYC verification by providing a valid ID and proof of address before the first withdrawal.
Can I withdraw using a different method than I deposited with?
Generally, withdrawals are processed to the same method used for deposit. If that is not possible, contact support to arrange an alternative.
What happens if my withdrawal is rejected?
Rejections usually occur due to pending wagering requirements or incomplete verification. Correct the issue and resubmit the withdrawal request.
Are there any fees for withdrawals?
Casino Lucky Days does not charge withdrawal fees, but your payment provider or bank may impose their own fees. Confirm with your provider.
Is my personal data safe at the casino?
Yes, the casino uses SSL encryption and follows strict privacy policies to protect your data.
Following this guide ensures a smooth withdrawal experience at Casino Lucky Days. Always read the terms of your bonus, keep your documents ready, and contact support if any issues arise. Happy gaming!